Questions

Everything you might want to ask

Buying & payment

How do I pay?

All major cards, Apple Pay, Google Pay, Shop Pay and PayPal, taken securely at checkout. I never see or store your card details.

Can I pay in installments?

Yes — Shop Pay lets you split the cost over several payments on most pieces, and you’ll see the option at checkout. For a significant piece, write to me and we can also arrange a private payment plan.

Will you hold a piece for me?

I don’t hold pieces. And the cart doesn’t reserve anything — with one of each, that matters.

Are your original designs made in limited quantities?

Yes. Because each design begins with a carefully sourced gemstone, every finished piece is unique. Even when inspired by a previous design, no two Gilded Lane pieces are ever exactly alike.

How do you choose the pieces you sell?

Every piece is selected personally. I look for exceptional craftsmanship, timeless design, beautiful gemstones, and the kind of character that makes a piece truly unforgettable.

How do I know if a piece is right for me?

Trust your instincts. The right piece has a way of feeling like it belongs with you. If you’re unsure, I’m always happy to answer questions, send additional photos or videos, and help you make a confident decision.

Can you help me choose a gift?

I’d love to. Tell me about the recipient, your budget, and what you’re celebrating, and I’ll help you find a piece they’ll treasure for years.

Can I contact you with questions before purchasing?

Always. I believe buying fine jewelry should be personal, and I’m happy to answer any questions before you make a decision.

Why is there only ever one of something?

No two gemstones are exactly alike, and that’s exactly how I believe jewelry should be. Every Gilded Lane design begins with a carefully sourced stone, creating a piece that is uniquely its own. The same is true of my antique collection—each treasure is rare, impossible to duplicate, and waiting for the person it was meant to find.

Layaway

How does layaway work?

A 25% non-refundable and non-transferable deposit is required to begin layaway. All payments must be made on a monthly basis, and you have 6 months to complete your layaway.

What if I miss a payment?

If 2 months have passed with no payment, the item will be returned to stock and ALL payments will be forfeited.

Can I return a layaway piece?

There are no refunds or returns on layaway items unless grossly misrepresented.

Can I have more than one layaway at a time?

More than one layaway per customer is allowed, but each purchase will be treated as a new layaway and all of the above terms apply. Your agreement to enter into layaway with me (Gilded Lane) is acceptance of these terms.

Shipping & insurance

How soon does it go out, and what does shipping cost?

I mail everything myself within four business days. Please note shipping time will be extended if modifications, such as sizing, are added. Domestic parcels travel signed-for and fully insured for the purchase price, at no extra cost to you.

Do you ship internationally?

Gladly, insured and tracked. Any customs charges or import duties are set by your own country and are yours to pay — I can’t calculate them in advance, but I always declare honestly.

How is it packed?

Securely packed, double boxed, and shipped discreetly.

Returns

What if it isn’t right when it arrives?

Returns are accepted within three days of receipt. Antique jewelry is a personal thing and photographs can only tell you so much — if it isn’t right on your hand, send it back.

Are there conditions?

The piece cannot be altered in any way — not resized, not repaired, not cleaned by anyone else — and it travels back insured for the same value it went out for. Once it’s in my hands and unchanged, I refund the full purchase price.

What about a piece you resized for me?

Custom sized rings are non-returnable and non-refundable — the work can’t be undone. I’ll always tell you that clearly before I touch anything.

Sizing & repairs

Can this ring be resized?

Usually, if the listing says sizable — most rings can move a size or two. The work is done by a bench jeweler I’ve used for years, who is used to old settings and knows not to overheat them. Professional sizing is available for a $135 fee.

What does it cost, and how long does it take?

Professional sizing is available for a $135 fee. Ask before you buy and I’ll tell you honestly what a particular ring can take and how much time it adds. Usually about a week.

Authenticity & condition

How honest are the condition notes?

I do my best to mention any major flaws, but every antique piece has lived a life. Please study all photos and videos closely, and feel free to request additional photos or video of any piece before you buy.

Do you work with natural gemstones and diamonds?

Yes. I specialize in natural diamonds and gemstones selected for their beauty, character, and quality. If a gemstone is synthetic I will always mention it.

Why are antique and vintage pieces so special?

Each antique piece has a history that can’t be recreated. Their craftsmanship, rarity, and enduring beauty are part of what make them so meaningful—and once they’re gone, they’re rarely replaced.

Photographs & seeing a piece

Can I see additional photos or videos?

Absolutely. I know buying jewelry online is a big decision, and I’m happy to provide additional images or videos so you can appreciate every detail.

Are the photographs retouched?

Never. They’re mine, taken in natural daylight, with no retouching and no color correction. If a stone has an inclusion you could see in person, you’ll see it here too.

Caring for it

How should I care for antique jewelry?

Antique jewelry was made to be worn and enjoyed, but it deserves thoughtful care. I recommend that you never sleep, shower, or do anything with your hands that might damage your Gilded Lane piece. I’ll gladly provide guidance on how to keep your piece beautiful for generations to come.

How should I clean it?

Warm water, a drop of dish soap and a soft brush is nearly always enough. Please keep old pieces away from ultrasonic cleaners, steam and chlorine — emeralds, opals, pearls, turquoise and anything with enamel or a foiled back can be ruined in seconds.

Does it need checking over?

Have a jeweler check the settings on a ring you wear daily about once a year. Antique settings are strong but they’ve had a long life already.

Something has come loose — what now?

Write to me first, whenever you bought it. I’ll tell you what it needs and who should do it, and I don’t charge for advice.

Privacy

What happens to my details?

They stay with me and with the systems that process your order. I don’t sell or share anything, and I won’t add you to the letters unless you ask.